![]() Here we see a dip in ratings, but it makes sense. When you can satisfy more than 75% of your customers, you’re doing something right-especially if you’re a TV provider. That and the providers’ high satisfaction ratings say a lot about product and service quality. The other four providers offer standalone TV options, so their customers bundle willingly. Unlike the other four providers, Optimum doesn’t give you a choice about bundling-that probably explains the provider’s high bundling rate (the other 18% might have grandfathered standalone TV plans). Individually, the providers with the most bundle customers are Optimum (82%), Verizon Fios (79%), Xfinity (78%), Cox (78%), and Spectrum (75%). This year, an average of 70% of customers said they bundle cable TV with high-speed internet service, and no surveyed satellite TV customers bundle. Only 2% of respondents with satellite TV ( DIRECTV and DISH) bundled. In last year’s survey, an average of 72% of customers said they bundled cable TV with high-speed internet service, with Cox and Xfinity topping the list (both with 82%). I wish there was a better option out there for internet, but at this point, dial-up is faster IMO.The internet-and-TV bundle (further) declined in popularity in 2022. You can do the research on this for yourself. They have cloud issues and this has been an ongoing issue for quite a while now. Also if anyone has issues with their contour recordings, this is an issue with them however they will not disclose this. Per their own techs, devices connected is never the issue yet they peddle this as the customers fault. ![]() ![]() For them, anything more than a contour box is too much. It always comes down to how many devices they see connected. They seem genuine in wanting to help but are reading off a script. In all honesty with this lack of service, and knowledge my service should be free for the remainder of my contract! It seems to have been good for a little under a month since last tech visit, April 16 2022, and now all this week, nothing but in and out spotty service.Ī note about the customer service. Shouldn't have to anyway since the service never works. They push their package on you saying you won't have to pay for repairs if you add this protection to your bill. An hour show I started an hour ago to the minute I have only managed to watch 8.5 minutes worth because my internet continues to go in and out. All packages include local channels, free HD programming and access to the Contour and TV Everywhere apps.Īs I am writing this today I am trying to watch an episode of HALO. Cox cable plansįor cable-only plans, customers can choose between the TV starter package or the Cox Contour TV package. Contour simply allows you to access the apps from your cable TV connection and standard remote instead of switching to an external app like a Fire Stick or Roku.Ĭox Contour subscriptions also include popular channels like ESPN, Discovery, History, A&E, TNT and HGTV. You still need to have an account with these services to access the content - the subscriptions are not included in the price of Contour. With Cox Contour, you can use apps like Netflix, Amazon Prime and YouTube to stream additional content. Cox ContourĬox Contour offers a more robust channel lineup and additional features not included in Cox’s basic TV plans. If you’re looking for television service, you can choose between traditional cable TV and Cox Contour, which includes additional integration for streaming apps. Cox offers several options for cable TV, including cable-only options and plans that bundle cable with internet, home phone and smart home automation.
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